Författare: SABRIE KOCH CHIVILI
Titel: Service Innovation in Elderly Housing – The Case of ConceptLiving™
Typ/Publicerad: Master’s thesis in the Master’s Programme International Project Management, Chalmers 2019
Recently, elderly housing in Sweden is problematic
The purpose of this thesis is to enlarge the understanding and knowledge of the service innovation in
The findings of the research showed that administrative & economic problems, personal problems and limited service options occur in the elderly housing market and to solve that, customer-centric, value-added, municipality-supported, need-based and technology-oriented housing concepts can be provided to elderly people. It is obvious that each service innovation has a unique process where the stakeholder and customer involvement appear from the phase of developing the idea. Lastly, idea development, intellectual property, the profitability of the concept, common values and culture, communication and collaboration with stakeholders and customer aspect are important factors to consider during the process of service innovation.